Performance Groups

Helping dealers achieve optimum success.

Dealer Performance Groups Mission

Leverage peer to peer learning, financial accountability and professional development to improve Dealer financial results.

Dealership Management Groups

These groups are made up of like-minded, similar size John Deere equipment dealerships and their owners/key managers.

The first Dealer Management Group was established in 1989. Currently the owner-groups involved represent over 300 locations throughout North America and Australia with total combined sales that exceeded $6.5 Billion in 2012.

What are they

  • 5 to 6 Dealer Organizations…3 to 5 principal/key manager participants from each dealership – CEO/GM, CFO, Corp. Sales Mgr.(s), Corp. Parts, Corp. Service
  • Operate like a Board of Directors providing policy direction, guidance and accountability
  • Focus on discovering solutions and achieving better performance in all areas of dealership operations through idea exchange and goal-setting
  • Friend Management provides data, comparisons and benchmarks© that motivate participating dealers to strive for and achieve improved performance
  • A forum to develop long term relationships
  • A continuing education process that develops leadership and management skills

Service Management Groups

Our Service Management Group program is a powerful management tool that enables service managers to meet, share ideas, learn and understand service as it relates to financial performance and increased profitability.

What are they

  • Each Service Management group consists of service managers, aftermarket managers and general managers from the Dealership Management Groups.
  • A forum to develop long term relationships
  • A continuing education process

Benefits

  • Service and Aftermarket managers become motivated and take ownership of their financial responsibilities
  • Managers develop a mind set that is both goal and action-oriented
  • Gain insight into how other service departments operate, allowing them to expand the vision and potential of their own operations
  • Friend Management provides data, comparisons and benchmarks© that motivate service managers to strive for and achieve greater results

Successes

    Service Departments that have participated in a Service Management Group have enjoyed
  • Increased profitability
  • Improved margins
  • Reduced work order closing times
  • Reduced WIP
  • Improved efficiencies

Parts Management Groups

Our Parts Management Group program is another dynamic management tool that brings together parts managers to meet, share ideas, learn and understand parts department financial performance.

What are they

  • Parts Management Groups consist of parts managers, aftermarket managers and general managers from the Dealership Management Groups.
  • Focus is placed on developing objectives geared toward maximizing customer experience and inventory management.
  • Gain insight into how other parts departments operate

Benefits

  • Parts and Aftermarket managers become motivated and take ownership of their financial responsibilities
  • Managers develop a goal and action oriented mind set
  • Members engage in facility tours of other member dealerships giving participants valuable insight into how other parts departments operate
  • Friend Management provides data, comparisons and key indicators that allows parts managers to strive for and achieve greater results